台灣職能治療研究與實務雜誌 
Journal of Taiwan Occupational Therapy Research and Practice
ISSN-1819-7167
半年刊,正常發行
沿革
2005年11月1日創刊
從神經行銷角度探討治療所行銷策略
From Neuromarketing to Explore Marketing Strategies of Therapeutic Clinics
王志中(Chih-Chung Wang);黃茂雄(Mao-Hsiung Huang);楊文中(Wen-Jung Yang);蘇瑞興(Jui-Hsing Su);巫唐孟(Teng-Meng Wu);江青穗(Ching-Sui Chiang);陳秋坪(Chiu-Ping Chen)
神經行銷學;治療所;復健;大腦;行銷策略;Neuromarketing;Therapeutic clinic;Rehabilitation;Brain;Marketing strategy
摘要
中文 English

本文嘗試從神經行銷學的相關文獻探討行銷成功的關鍵因子,希望藉由客觀影像數據和傳統問卷等研究方式的結合,找出較具影響力的因素,並從中延伸應用方法,結果顯示人的購買行為是由多個大腦區域共同協商而成,而且深受情緒主導,故治療所在行銷時,若能強調本身優點如一對一的治療,或許能活化伏隔核產生好感,改變對治療所的偏見,還有,男女性在選購物品時,女性多活化左後皮質,男性則右顳皮質區活化程度較高,故文宣廣告對女性,可以感性作為訴求,至於男性,或許可以藉由功能恢復、經濟能力等理性觀點出發,此外,從口耳相傳建立品牌形象也可以活化腦內獎賞回饋相關區域如前額中葉皮質、下楔前葉、和後側扣帶迴皮質。除了上述影響因素,治療師或許還需考慮信任、價格、談判等研究重點,與患者建立信任關係,培養人際溝通技巧,並採取一些溝通效果較為明顯的行銷方式,來吸引民眾踏進治療所大門。

This paper intends to review neuromarkeing and marketing research to explore the influential factors in order to get consumers’ attention and change their attitudes toward the therapeutic clinics. The results show that buying behavior is integrated by multiple brain areas and deeply influenced by emotion. If the therapeutic clinics can emphasize one-onone treatment, it may increase the activity of nucleus accumbens to have positive impression. During buying process, female’s left posterior extrastriate cortex would increase activity while male increases activities of right temporal region. This implies advertisements may want to stress sensibility to females and rationality to males. Moreover, word by mouth to develop brand image can strengthen the activities of reward related areas such as mesial prefrontal cortex, inferior precuneus, posterior cingulated cortex. Therapeutic clinics may want to consider trust, price and negotiation. By building rapport with consumers, developing social skills, and choosing marketing strategies with strong communication effects, it would change consumers’ attitudes toward positive and increase consumers’ motivations to use the service.

來源資料:10卷2期